My heart sank when I read the email:
We’re very disappointed with the painting, it’s nothing like the quality of your other work, and we would like a refund.
This was around eight years ago, when I was still working in acrylics, and didn’t have much experience of portrait commissions.
The lady who sent the email had seen my portrait of Paul McCartney on my website.
She complimented me on the portrait, and sent me an old black and white photo of her parents which she wanted me to paint in a similar style.
Looking back, I should have known that the painting would never turn out as good as my McCartney portrait.
The photo was overexposed, so there was very little contrast between the lights and darks, and I didn’t have enough experience to make adjustments to compensate for that.
So long story short, and all excuses aside, the finished painting wasn’t amazing, so I can’t say I was completely surprised when I received the email saying they wanted a refund.
Of course, I gave them a full refund (in exchange for them returning the painting – those large canvases aren’t cheap, you know!)
I tried to tell myself it didn’t bother me, but the truth is, nobody likes criticism, and that email was a bit of a knock to my confidence.
It took a good few months for me to even attempt another portrait, and it was years before I was confident enough to take commissions again.
What I learnt from that experience is that it’s important not to dwell on negative feedback.
If you do receive criticism, constructive or otherwise, try to be objective about it. Be honest with yourself about whether the criticism is justified, and if it reveals areas you need to work on, take that information and act on it.
Then move on.
Focus on the positive feedback and learn from the negative.
Even now, I can post a painting online, in a forum or social network, and receive dozens of likes and compliments, but as soon as one person has anything slightly critical to say, all those positive comments are briefly wiped out for me.
I’ve learnt not to dwell on them, but it definitely takes time.
I’m sure some of you have probably had similar experiences. Feel free to share your story in the comments, as well as any techniques you use to deal with criticism.